The Ministry of Internal Affairs reported that the 112 service has already received more than 3.8 million calls
Operators of the emergency response service 112, which started its work in Ukraine, have already processed more than 3.8 million calls. This information was published by the Ministry of Internal Affairs of Ukraine on its official channel Telegram.
The Deputy Minister of Internal Affairs, Leonid Tymchenko, emphasized that one of the main goals of creating a single number of emergency services was to reduce the time needed to process calls. Thanks to this, operators of the 112 service can respond more efficiently and quickly to different situations, coordinating several services at the same time.
At the moment, 254 operators are working on the 112 service throughout Ukraine, located in three different centers. About 30% of them speak English, which allows them to communicate with foreign citizens and provide assistance in critical situations.
In addition, Leonid Timchenko reported:
“7% of the operators who work in our 112 Service Center in the city of Dnipro have the status of a participant in hostilities and have a disability. In addition, we have operators who move around in wheelchairs. All the necessary conditions have been created for them so that they can process calls and feel comfortable in the conditions that are provided today in our 112 Service Centers”.
The 112 service also has the ability to receive video calls from people with hearing and speech impairments. For this, operators who know sign language work, which makes it possible to provide help and support to those who cannot communicate in a normal way.
This service becomes an important tool in ensuring a quick response to emergency situations and supporting all segments of the population, showing concern for everyone who asks for help.
