Launch of the “School Offline” hotline: an innovation from the Ministry of Education and Culture

In the context of modern challenges related to military aggression and the pandemic, the Ministry of Education and Science of Ukraine (MES) decided to take new steps to ensure a stable and high-quality educational process. One of them was the opening of the “School Offline” hotline, which is aimed at supporting the transition of students to full-time education. This project is noted for its relevance and necessity, because it provides important informational support for all participants of the educational process.

The main tasks of the “School Offline” hotline

The “Offline School” hotline was created to provide information and advice on educational policy issues, in particular regarding the return to face-to-face education. It will become an important resource for parents, students, teachers, educational managers, representatives of local governments and public organizations. Thanks to the hotline, you can get answers to questions about:

• Different forms of education in the new academic year, including face-to-face, mixed and distance forms.
• Peculiarities of education for migrant children, who were forced to leave their homes due to Russia’s military aggression.
• Organization of the educational process for students who are currently abroad, which is relevant for many Ukrainian families.
• Works of distance schools, which have become an integral part of the educational system during the pandemic.
• Training in the temporarily occupied territories, where special conditions are maintained to ensure access to education.
• Opportunities for teachers of distance schools, which helps teachers adapt to new challenges.

How to use hotline services

To get a consultation, you need to call 1545 from a mobile or landline phone, select button 5 in the voice menu and connect to the operator. The working schedule of the hotline is as follows:

• Monday – Thursday: from 9:00 a.m. to 5:00 p.m
• Friday: from 9:00 a.m. to 4:00 p.m

The launch of the “School Offline” hotline is part of the government’s wider strategy to support education in times of crisis. It contributes to the transparency of educational policy, prompt resolution of problems and assistance in difficult situations. In addition, this initiative will help create a more stable and effective educational environment that meets the modern challenges and needs of Ukrainian schoolchildren and teachers.

The “School Offline” hotline is an important tool in the support and development of education in Ukraine. It provides the necessary informational support for all participants of the educational process, helping to adapt to new conditions and maintain high quality of education. The launch of this hotline is evidence of the Ministry of Education and Culture’s desire to ensure the availability of education and support everyone who participates in the educational process, despite the difficult circumstances in which the country found itself.